Retail & e-commerce
Order status, returns, and post-purchase upsell — across voice, SMS, and RCS.
Shoppers get instant answers about their order, kick off returns without an agent, and receive branded RCS receipts. AI handles tier 1, your CX team focuses on what matters.
What changes for your team
Order-status deflection
AI answers 'where is my package' instantly, with carrier lookup.
Self-service returns
RMA generated and email label sent, no agent needed.
RCS receipts
Branded order confirmations with one-tap reorder.
Win-back campaigns
Outbound voice and SMS to lapsed customers in their language.
The stack we wire up for you
Bilingual AI agents that answer the phone, qualify callers, and book appointments — running 24/7 across your whole organization.
Details →The next-gen SMS — branded sender, rich cards, payments, and read receipts. Works on Android and iOS without an app install.
Details →Business SMS and MMS at scale — 200+ countries, full TCR and 10DLC compliance handled for you, sub-second delivery in the US.
Details →Carrier-grade voice routing managed for you — call flows, conferencing, and recording, all under one console.
Details →